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Right click NCS dialer icon
Click properties
A dialog box appears with the ff tabs - General, Server Type, Scripting & multilink
Click Scripting tab
Is a script file located in the script file path?
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If yes, |
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Delete the script file from the file path
Click on the General tab
Click configure, click the options tab on the modem properties dialog box
Check the "bring up terminal window after dialing"
Ok both the modem properties & NCS dialer dialog boxes. Go to step 4
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If no, |
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Click on the General tab
Click configure, click the options tab on the modem properties dialog box
Check the "bring up terminal window after dialing"
Ok both the modem properties & NCS dialer dialog boxes. Go to step 4
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| 4. Double click NCS dialer, if connection is through, |
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Black screen appears
Enter your username and hit the enter key, then
Enter your password and hit the enter key
NB: password will not be visible
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If a second password prompt appears, there is a problem with your phone line.
If message "backup authentication" appears,
Call NCS on 521694/5(24hr support ) |
| If message "authentication failed" appears |
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You have been disconnected. Call Finance Dept on 521694/5
Or
There is a problem with your ID on system, Call NCS on 521694/5 (24hr support )
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If message reads "Access denied" Call NCS on 521694/5 (24hr support )
If none of the above happens,
A black screen displays a "PPP mode" text on the screen, some text and a string of garbage's is displayed.
PRESS F7 on your keyboard, or click continue button on screen, to connect. |
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Problem: If dialer keeps verifying a username and password for a long time then
a. Go through steps 1- 4
b. You may have been disconnected
NB: Make sure connection is either manual or automatic |
